How does online fraud work?

Online fraud usually begins with someone sending millions of phishing emails disguised as messages from a trusted company or brand.

The typical phishing email will contain a story concocted to lure you into taking an action, such as clicking a link or button in the email (or less often, calling a phone number).

These links or buttons will take you to a fraudulent website which will also mimic the appearance of the well-known company's website. You will then be asked for personal information, like your bank details, credit card number, National Insurance number, or account password. So you think you're giving information to a trusted company when, in fact, you're sharing it with criminals.

Sender's email address

To give you a false sense of security, the 'From' field may include an email address which looks like it is from a trusted brand. Beware, email addresses can be altered easily.

Generic email greeting

A typical phishing email will use a generic greeting for everyone, such as 'Dear User' or 'Dear Customer'. All PayPal emails will greet you by your first and last name.

False sense of urgency

Most phishing emails threaten that your account will be in jeopardy if you do not undertake some action immediately. An email that urgently requests you to supply sensitive personal information is usually an attempt at fraud.

Fake links

Many phishing emails have links which look valid, but send you to a fake site. Always check where a link is going before you click: move your mouse over the URL in the email and look at the URL in the browser. As always, if it looks suspicious, don't click it. Open a new browser window and type the URL (e.g. www.lovelyjubbly.com)

Attachments

Attachments in phishing emails are dangerous. Never click on an attachment in a suspicious or unusual email: it may download spyware or a virus on your computer. LovelyJubbly (and most reputable companies) will never email you an attachment or a software update to install on your computer.

Registration

To create your account choose the “Register” link on the header navigational bar or use any of the links available on the home page.

When registering you will be asked to complete a short form, which includes standard information such as your contact details, preferred login credentials etc.

Mandatory fields include: -

· Name

· City

· State/Province/county

· Zip/Post Code

· Phone Number

· Birthday

· Username & Password

· E-Mail address

· Confirmation of terms an conditions acceptance

Once registered you will receive E-Mail confirmation.

Should you encounter any registration difficulties please contact us.

Item Watching

The item watch features lets you keep a close eye on any auction without having to place a bid on it. This feature means you can be kept up to date on how an auction is doing and prepares you to place a winning last minute bid. You can watch any auction by clicking on the “Watch this item” link on any auction page.

Buy Out

If the option is available you can use “Buy Out” to purchase the item immediately at loveleyjubbley without having to place a bid. Some sellers offer such an option which can be used at any time until a bid has been placed over any applicable reserve price.

The “Buy Out” option will appear on the item details page, you will be asked to confirm your intention to buy out the item before the sale is concluded. Buy out’s cannot be retracted.

Auction Watch

The auction watch features notifies you of newly listed auctions which contain keywords you have chosen. For example if you are looking for a new Digital Camera you could enter in those keywords from within your members area area. Each time a new auction is listed containing those keywords you will be notified via email.

How To Sell

To list your item with loveley jubbley simply click on the “Sell” link found on the header navigational bar. The listing process is split up into several main sections, notably:-

• Category selection
• Item Details
• Auction Settings
• Shipping and Payment
• Listing preview
• Listing confirmation

The listing process is developed in such a way that you are guided through every step seamlessly.

The first part of the process is to choose the category you wish to list your item in, this can be revised at any time by using the “Previous Step” navigation button.

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Step two enables you to enter your item title and description, a full wysiwyg editor is in place to enable you to use HTML descriptions.

If you have a voucher code to redeem this can be entered just below the description field.

Moving on to step three, this is the biggest stage of the listing process. On this step you can set the following:-

· Auction type:-

Standard Auction

This is a single quantity auction

Dutch Auction

Dutch auction enables you to list a multiple quantity auction, for example if you have 100 pens to sell you can list all of these together in a single lot. Bidders will be able to select how many they wish to bid for.

· Currency:-

You can select your preferred auction currency using the drop down menu available

· Quantity:-

This field is only active if listing a Dutch auction, please see above for an explanation of this listing type

· Auction Starts At:-

This requires you to enter the minimum bid you are willing to accept, you can also set a reserve price to ensure you do not sell the item for this amount. Please see below for more information on this.

· Reserve Price:-

Enabling a reserve price affectively means you will not sell the item for less than the amount set, for example you can set the start price at 5.00 but only accept winning bids over 50.00, should a bid be placed for 49.99 the item will close without a winner.

· Buy out (if available):-

Buy out allows you to set an amount you are willing to sell the item for – straight out. For example you can set the start price to 10.00 but offer interested parties the option to buy the item immediately for 100.00.

You can also list buy out only auctions, these auctions remove all bidding options meaning the listing can only be purchased for a set amount. To set a buy out only auction you need to set the buy out value to be exactly equal with the start bid.

· Offer-Range (if available):-

You can set a price bracket in which you are willing to listing to offer, for example if you set the price brackets from 15.00 to 100.00 interested parties will be able to offer you an amount within these brackets, you can opt whether to accept or decline these offers at any time via the members area.

· Bid increment:-

This option can be used to set your own custom bid increment if preferred.

· Item featuring (if available):-

The following options are available to you (fees may apply), these will highlight your item on site to ensure they reach more visitors:-

§ Home page featured

§ Category featured

§ Bold text

§ Highlighted background

· Set start/end time:-

You can either opt to list your item right away and set a defined number of days for it to be live for or you also have the option to define your own custom start/end time.

· Private Auction:-

Private auction will hide the bidders identity on the item details page

· Image upload:-

To accompany your item you can either upload images from your local computer or enter the URL of an image(s) hosted elsewhere

· Media upload:-

In addition to images you can also upload media files, please note only .avi/.mpeg/.mov are supported.

· Auto Re-List

For convenience you can opt to have your items automatically re-listed for you, options are available to allow you to select whether the item should be re-listed if sold and how many re-list attempts should be made.

On the next step you can set your shipping and payment preferences including your shipping rates and available methods of delivery.

Proceeding on, you can then review the listing and make changes if required, please note you can still edit your listing once live via the members area.

The final step provides you with listing confirmation.

Fraud Prevention and Resolution

Help : FAQ : Fraud Prevention and Resolution
Find questions and answers relating to stemming fraud and how to deal with it if you come across any within eBid. Click on the eBid Help Desk link to go back to our FAQ index page.

1. What is online auction fraud?
2. Why does it happen?
3. Who does it?
4. Why do they do it?
5. Most common online auction Fraud scams and ways to spot them.
6. How can I stop this happening to me?
7. Online Security - How do I know that an email is really from Lovelyjubbly
8. Spam. How to spot and prevent it.
9. Credit & debit card information.
10. Securing Your Account and Reporting Account Theft

1) What is online auction fraud?
The most common form of online auction fraud is when a seller takes payment and then fails to deliver the promised item or the item is delivered but does not match the item description.

2) Why does it happen?
The buyer or seller is convinced by the counterparty that they, the counterparty, can be trusted - This is how 100% of all online auction frauds or scams operate.

3) Who does it?
In the experience of lovelyjubbly, anyone that you have not dealt with before or who does not have a significant amount of positive feedback has the potential to be a fraudster.

4) Why do they do it?
In all walks of life we have a certain element of the community who, when being given the opportunity, will take advantage of other more trusting members. An online auction gives this type of individual the opportunity to pretend to be someone he or she is not because you cannot see them.

5) Most common online auction Fraud scams and ways to spot them.
• Wire Transfers overseas (especially Western Union) - seller insists that you pay by wire transfer and your payment is safe because money will not be released without a password or ID code. This is not true. If they insist on a wire transfer it is almost certainly a scam.
• Will only provide you with a mobile, pager or voice messaging system.
• Landline number is always engaged or "please leave a message".
• Hotmail account or another third-party email address/free mail address's.
• High priced auctioned item from a member with zero feedback.
• Offers to complete the sale before the auction has finished - contact telephone number or email in the text of the auction.
• Requesting your banking details after the auction has closed and then setting up direct debits with your banking information. Always use a payment provider such as Paypal/netteller or moneybooker to avoid giving your banking information.
• Makes an excuse why they cannot use the Escrow Payment facilities.
• Fraudulent escrow services (what is escrow?) - Sellers offering to use an escrow company that is not regulated by the FSA.
If you have any doubt or suspicions contact us before doing anything!

6) How can I stop this happening to me?
The best ways to be sure about your transaction's are :
1. Use sellers with good feedback and read the comments that others have left.
2. Ask for phone numbers and speak to the seller.
3. Use paypal/moneybookers/netteller Escrow Payments (UK & Europe)
4. Pick up and pay for the goods in person.

7) Online Security - How do I know that an email is really from Lovelyjubbly?
If you receive an email that appears to be from Lovelyjubbly that requests sensitive personal information, be cautious. The email may be a "spoof" or "phishing" email. The people who send these fake emails hope that unsuspecting recipients will reply or click on a link contained in the email and then provide sensitive personal information such as passwords, your Mother's Maiden name, date or birth and debit and credit card information etc.
If you have any suspicions that you maybe the recipient of a "spoof" or "phishing" email do not click on any link in the email. The purpose of spoof email is to lead you to a Web site and attempt to collect personal information and commit identity theft or other crimes. Please contact support via the Help section immediately.
Spoof emails often include the use of the Lovelyjubbly logo and an Lovelyjubbly address in the "From" line (for example, "From: donotreply@lovelyjubbly.com") The email may mimic common Lovelyjubbly emails, such as notifications of problems with your account, Ask Seller a Question emails or offers to become a Lovelyjubbly SELLER+ member.

8) Spam. How to spot and prevent it.
A spam email is a message that is unsolicited and sent to multiple recipients. Spam may have Commercial content but may also contain viruses or worms that may infect your computer.
1. Don't open spam attachments. If you believe an email is spam and contains an attachment, do not open it. You should also set your defaults setting to not show images in your incoming emails as images may alert the sender that you have opened the email.
2. Be careful with your primary email address. Your main email address should only be given to companies and people you absolutely trust. You can obtain free email addresses to use to register on websites you never intend to visit again.
3. Don't choose a guessable email address. An email address like John.Smith@hotmail.com or hamburger@yahoo.com is easily guessed by a spammer because they use simple names or commonly used words that can be found in the dictionary.
4. Read privacy policies on websites. A good privacy policy commits to never selling your email address.
5. Read the Help section for your email program and ISP guidelines on Spam. Your Internet Service Provider should be able to provide further information and Tools to help fight Spam.
6. Don't forward marketing emails. Forwarding Marketing emails will result in your contacts getting spammed.

9) Credit & debit card information.
Secure debit and credit card encryption.
1. All debit and credit card information entered is sent via secure encryption to our merchant providers.
2. Lovelyjubbly does not keep or hold any of your card information on file. This is for additional and added security.

10) Securing Your Account and Reporting Account Theft
If you suspect that an unauthorized party has accessed or has attempted to access your Lovelyjubbly account, take the following actions:
1. First, check with family members and others who may use your account to verify that they did not make any changes.
2. Secondly, if no family members or associates have changed your Lovelyjubbly information please contact Lovelyjubbly support immediately with all relevant information.
3. Note: Sensitive debit and credit card information submitted to lovelyjubbly is not stored at or on lovelyjubbly's servers and cannot be accessed through your Lovelyjubbly account. The most common way for an Lovelyjubbly account to be compromised is by replying to a "spoof" or "phishing" email (see 7 above) designed to access members" passwords and other sensitive information. You should take steps to protect your identity if you provided information to a spoof Web site or replied to a spoofed email. This includes contacting Lovelyjubbly support through necessary channels. If you have given out sensitive information such as card or bank details you need to contact your card/bank provider immediately.

After the Auction Closes & Making Payments

Placing a bid on an item you are interested in couldn’t be easier, when viewing the item details page you will have two areas from where you can place your bid, one next to the item details and a second at the bottom of the page.

To place you’re bid simply enter the amount you wish to bid e.g. 50.00. Please note no currency symbols are required. The bid will be placed in the auction currency.

Once done you will be asked to review your bid, and you will also be able to view vital item details such as the shipping conditions before confirming your bid. To submit you’re bid simply press the “Place Bid” button.

If your bid is high enough to take the lead in the auction a confirmation message will be displayed to you, however if your bid has not taken the lead be it due to a higher proxy bid or not meeting the reserve price you will be invited to make a further bid.

Should you decide to retract your bid this can be done via the “Current Bids” section of the member’s area.

You can also place a proxy bid, proxy bidding allows you to place your “High Bid”. At all times you will only pay the lowest required bid should you win the auction. For example, if the current bid on an auction is 500.00 you can place a proxy bid of 2,000. Should you remain the only bidder you will only pay 500.00. However should the item receive other bids the site will automatically re-bid for you (up to 2,000 in this scenario) to ensure you remain in the lead?

The item watch features let you keep a close eye on any auction without having to place a bid on it. This feature means you can be kept up to date on how an auction is doing and prepares you to place a winning last minute bid. You can watch any auction by clicking on the “Watch this item” link on any auction page.

If the option is available you can use “Buy Out” to purchase the item immediately at LovelyJubbly without having to place a bid. Some sellers offer such an option, which can be used at any time until a bid has been placed over any applicable reserve price.

The “Buy Out” option will appear on the item details page, you will be asked to confirm your intention to buy out the item before the sale is concluded. Buy out’s cannot be retracted.

The auction watch features notifies you of newly listed auctions which contain keywords you have chosen. For example if you are looking for a new Digital Camera you could enter in those keywords from within your members area area. Each time a new auction is listed containing those keywords you will be notified via email.

An auction is a process of buying and selling goods or services by offering them up for bid, taking bids, and then selling the item to the highest bidder. In economic theory, an auction may refer to any mechanism or set of trading rules for exchange.

There are several variations on the basic auction form, including time limits, minimum or maximum limits on bid prices, and special rules for determining the winning bidder(s) and sale price(s). Participants in an auction may or may not know the identities or actions of other participants. Depending on the auction, bidders may participate in person or remotely through a variety of means, including telephone and the Internet. The seller usually pays a commission to the auctioneer or auction company based on a percentage of the final sale price.

To list your item with LovelyJubbly simply click on the “Sell” link found on the header navigational bar. The listing process is split up into several main sections, notably: -

• Category selection
• Item Details
• Auction Settings
• Shipping and Payment
• Listing preview
• Listing confirmation

The listing process is developed in such a way that you are guided through every step seamlessly.

The first part of the process is to choose the category you wish to list your item in, this can be revised at any time by using the “Previous Step” navigation button.

Step two enables you to enter your item title and description; a full wysiwyg editor is in place to enable you to use HTML descriptions.

If you have a voucher code to redeem this can be entered just below the description field.

Moving on to step three, this is the biggest stage of the listing process. On this step you can set the following:-

Auction type: -

Standard Auction

This is a single quantity auction

Dutch Auction

Dutch auction enables you to list a multiple quantity auction, for example if you have 100 pens to sell you can list all of these together in a single lot. Bidders will be able to select how many they wish to bid for.

Currency: -

You can select your preferred auction currency using the drop down menu available however the default setting is (GBP) British Pounds.

Quantity: -

This field is only active if listing a Dutch auction please see above for an explanation of this listing type

Auction Starts At: -

This requires you to enter the minimum bid you are willing to accept, you can also set a reserve price to ensure you do not sell the item for this amount. Please see below for more information on this.

Reserve Price: -

Enabling a reserve price effectively means you will not sell the item for less than the amount set, for example you can set the start price at 5.00 but only accept winning bids over 50.00, should a bid be placed for 49.99 the item will close without a winner.

Buy out (if available):-

Buy out allows you to set an amount you are willing to sell the item for – straight out. For example you can set the start price to 10.00 but offer interested parties the option to buy the item immediately for 100.00.

You can also list buy out only auctions, these auctions remove all bidding options meaning the listing can only be purchased for a set amount. To set a buy out only auction you need to set the buy out value to be exactly equal with the start bid.

Offer-Range (if available):-

You can set a price bracket in which you are willing to listing to offer, for example if you set the price brackets from 15.00 to 100.00 interested parties will be able to offer you an amount within these brackets, you can opt whether to accept or decline these offers at any time via the members area.

Bid increment:-

This option can be used to set your own custom bid increment if preferred.

Item featuring (if available):-

The following options are available to you (fees may apply), these will highlight your item on the site to ensure they reach more visitors:-

§ Home page featured

§ Category featured

§ Bold text

§ Highlighted background

Set start/end time: -

You can either opt to list your item right away and set a defined number of days for it to be live for or you also have the option to define your own custom start/end time.

Private Auction:-

Private auction will hide the bidders identity on the item details page

Image upload:-

To accompany your item you can either upload images from your local computer or enter the URL of an image(s) hosted elsewhere, this is done by ether entering the URL of the picture you want to use or by clicking the browse button and selecting the picture saved on your computer, and then upload file to place the picture in your listing.

Media upload:-

In addition to images you can also upload media files, please note only. avi/.mpeg/.mov are supported.

Auto Re-List:-

For convenience you can opt to have your items automatically re-listed for you, options are available to allow you to select whether the item should be re-listed if sold and how many re-list attempts should be made.

On the next step you can set your shipping and payment preferences including your shipping rates and available methods of delivery.

Proceeding on, you can then review the listing and make changes if required, please note you can still edit your listing once live via the members’ area edit function.

Help: FAQ: Fraud Prevention and Resolution
Find questions and answers relating to stemming fraud and how to deal with it if you come across any within LovelyJubbly. Click on the LovelyJubbly Help link to go back to our FAQ index page.

1. What is online auction fraud?
2. Why does it happen?
3. Who does it?
4. Why do they do it?
5. Most common online auction Fraud scams and ways to spot them.
6. How can I stop this happening to me?
7. Online Security - How do I know that an email is really from Lovelyjubbly
8. Spam. How to spot and prevent it?
9. Credit & debit card information.
10. Securing Your Account and Reporting Account Theft

1) what is online auction fraud?
The most common form of online auction fraud is when a seller takes payment and then fails to deliver the promised item or the item is delivered but does not match the item description.

2) Why does it happen?
The buyer or seller is convinced by the counterparty that they, the counterparty, can be trusted - This is how 100% of all online auction frauds or scams operate.

3) Who does it?
In the experience of lovelyjubbly, anyone that you have not dealt with before or who does not have a significant amount of positive feedback has the potential to be a fraudster.

4) Why do they do it?
In all walks of life we have a certain element of the community who, when being given the opportunity, will take advantage of other more trusting members. An online auction gives this type of individual the opportunity to pretend to be someone he or she is not because you cannot see them.

5) Most common online auction Fraud scams and ways to spot them.
• Wire Transfers overseas (especially Western Union) - seller insists that you pay by wire transfer and your payment is safe because money will not be released without a password or ID code. This is not true. If they insist on a wire transfer it is almost certainly a scam.
• Will only provide you with a mobile, pager or voice messaging system.
• Landline number is always engaged or "please leave a message".
• Hotmail account or another third-party email address/free mail address's.
• High priced auctioned item from a member with zero feedback.
• Offers to complete the sale before the auction has finished - contact telephone number or email in the text of the auction.
• Requesting your banking details after the auction has closed and then setting up direct debits with your banking information. Always use a payment provider such as Paypal/netteller or moneybooker to avoid giving your banking information.
• Makes an excuse why they cannot use the Escrow Payment facilities.
• Fraudulent escrow services (what is escrow?) - Sellers offering to use an escrow company that is not regulated by the FSA.
If you have any doubt or suspicions contact us before doing anything!

6) How can I stop this happening to me?
The best ways to be sure about your transaction's are: -
1. Use sellers with good feedback and read the comments that others have left.
2. Ask for phone numbers and speak to the seller.
3. Use paypal/moneybookers/netteller Escrow Payments (UK & Europe)
4. Pick up and pay for the goods in person.

7) Online Security - How do I know that an email is really from Lovelyjubbly?
If you receive an email that appears to be from Lovelyjubbly that requests sensitive personal information, be cautious. The email may be a "spoof" or "phishing" email. The people who send these fake emails hope that unsuspecting recipients will reply or click on a link contained in the email and then provide sensitive personal information such as passwords, your Mother's Maiden name, date or birth and debit and credit card information etc.
If you have any suspicions that you maybe the recipient of a "spoof" or "phishing" email do not click on any link in the email. The purpose of spoof email is to lead you to a Web site and attempt to collect personal information and commit identity theft or other crimes. Please contact support via the Help section immediately.
Spoof emails often include the use of the Lovelyjubbly logo and an Lovelyjubbly address in the "From" line (for example, "From: donotreply@lovelyjubbly.com") The email may mimic common Lovelyjubbly emails, such as notifications of problems with your account, Ask Seller a Question emails or offers to become a Lovelyjubbly SELLER+ member.

8) Spam. How to spot and prevent it.
A spam email is a message that is unsolicited and sent to multiple recipients. Spam may have Commercial content but may also contain viruses or worms that may infect your computer.
1. Don't open spam attachments. If you believe an email is spam and contains an attachment, do not open it. You should also set your defaults setting to not show images in your incoming emails as images may alert the sender that you have opened the email.
2. Be careful with your primary email address. Your main email address should only be given to companies and people you absolutely trust. You can obtain free email addresses to use to register on websites you never intend to visit again.
3. Don't choose a guessable email address. An email address like, John.Smith@hotmail.com or hamburger@yahoo.com, is easily guessed by a spammer because they use simple names or commonly used words that can be found in the dictionary.
4. Read privacy policies on websites. A good privacy policy commits to never selling your email address.
5. Read the Help section for your email program and ISP guidelines on Spam. Your Internet Service Provider should be able to provide further information and Tools to help fight Spam.
6. Don't forward marketing emails. Forwarding Marketing emails will result in your contacts getting spammed.

9) Credit & debit card information.
Secure debit and credit card encryption.
1. All debit and credit card information entered is sent via secure encryption to our merchant providers.
2. Lovelyjubbly does not keep or hold any of your card information on file. This is for additional and added security.

10) Securing Your Account and Reporting Account Theft
If you suspect that an unauthorized party has accessed or has attempted to access your Lovelyjubbly account, take the following actions:
1. First, check with family members and others who may use your account to verify that they did not make any changes.
2. Secondly, if no family members or associates have changed your Lovelyjubbly information please contact Lovelyjubbly support immediately with all relevant information.
3. Note: Sensitive debit and credit card information submitted to lovelyjubbly is not stored at or on LovelyJubbly servers and cannot be accessed through your Lovelyjubbly account. The most common way for a Lovelyjubbly account to be compromised is by replying to a "spoof" or "phishing" email (see 7 above) designed to access members" passwords and other sensitive information. You should take steps to protect your identity if you provided information to a spoof Web site or replied to a spoofed email. This includes contacting Lovelyjubbly support through necessary channels. If you have given out sensitive information such as card or bank details you need to contact your card/bank provider immediately.

After the Auction Closes & Making Payments
Find questions and answers about what to do after an auction closes or you use (Buy Now) to purchase an item. Click on the Help Centre link to go back to our FAQ index page.

1. What do I do after the auction has finished?
2. Where is the information?
3. Item won or sold?
4. Where can I find the buyer/seller email address?
5. If I "add a note” does it show to the other party?
6. How can I send a reminder for payment?
7. How can I log the auction as being paid?
8. The winning buyer has marked the auction as "Payment Sent", but I have not received payment.
9. What if the buyer doesn't pay for the auction?
10. How can I log the item as being shipped?
11. How can I request feedback?
12. How can I post feedback?
13. Can I change the text/rating of Feedback I posted previously?
14. What is Escrow?
15. How can I pay or accept payment via moneybookers.com?
16. How can I pay or accept payment via PayPal.com?
17. How can I pay or accept payment via Google Checkout?
18. Why do my buyers not see the shipping amount in my Paypal invoice?
19. Can I download my sales data?

1) What do I do after the auction has finished?
Lovelyjubbly.com acts as the venue for sellers to conduct auctions and for bidders to bid on sellers' auctions. Lovelyjubbly is not involved in the actual monetary transaction between buyers and sellers; this can be done via a third party company like Moneybookers.com or PayPal.com. We give you the facility to manage this transaction after an auction is closed or a Buy Now is made.
When the auction closes the Buyer and Seller will see in there members area items won or item sold. The members’ area contains options for payment, questions, feedback etc. If the seller has chosen to accept a payment option that is integrated with Lovelyjubbly (moneybookers.com, PayPal and Google Checkout) then you should see links to make payment immediately. Otherwise you can use the members’ area to contact each other and arrange delivery and payment for the item. If you do not hear from your counterparty immediately please be patient, there is in all likelihood a legitimate reason why they have not responded.
Once you have received payment we would recommend sending the item as quickly as possible. You are much more likely to receive a positive feedback from a purchaser who receives a timely posting. Where possible obtain a postal reference or tracking number. If you send an item with a tracking number you could pass this to the purchaser so they can track the delivery.
Lovelyjubbly recommend moneybookers.com for all your online auction payments, they offer instant and escrow transactions for increased security.
After the payment and delivery have taken place, please leave feedback for each other to give other users an insight into the reliability and overall quality of each other. For more information please visit our Feedback FAQ section (please see the menu to the left of the page).
Go to your "My Feedback" section of your own members’ area to leave the counterparty feedback.

2) Where is the information?
If you were involved in an auction as a buyer or a seller you will see all the information relating to the item being bought or sold in your members area on the left side menu the overview page for the closed auction in question. You can find - members’ area selling - Sold and then clicking on the individual auction.
The member’s area allows you and the counterparty to keep track of payments, shipping, payment reminders and NPB (non paying bidder) reports.

3) Item’s won or sold?
In the members area the left side menu gives lots of information BIDDING/SELLING:
. Invoice not yet sent. The Send invoice option is opened using the drop down menu in the sold item page.
. Payment details not entered. If the seller selects payment received from the drop down menu in the sold item page, or the bidder selects payment sent from the drop down menu, this icon will show as green.
. Shipping details not entered. Once the seller marks the item as shipped from the drop down menu in the sold item, this icon will show green.
. You have not left feedback. You can leave feedback by choosing the "Leave Comments" option from the sold item drop down menu.
. You have not received feedback. If you have not received feedback from the counterparty, you can message "message board" from the menu.
More detailed information on some of these topics can be found below.

4) Where can I find the buyer/seller email address?
Once the auction is closed all successful parties are sent a confirmation email. The email contains the counterparties address and email. You can also contact the counterparty by using the "message board" facility from the right hand menu on sold/won items list

5) If I "add a note" on the sold item, does it show to the other party?
In the drop down menu on the Members area page there is an option to "message board". This will be seen by the counterparty.

6) How can I send a reminder for payment?
You can send a payment reminder to a successful bidder of your auction by going to the Members area and selecting the "Sold items" option from the left hand menu and use the message board.

7) How can I log the auction as being paid?
To log the item as paid, access the members’ area - Auctions I Bid On, and click on the individual auction listing. Using the drop down menu, select: "Mark as Payment Sent".

8) The winning buyer has marked the auction as "Payment Sent", but I have not received payment.
If the auction has been marked as "Payment Sent" by the counterparty and you have no record of receiving the payment, you can reset the payment status by going to the drop down menu in the Members area and select "Payment Not Received Dispute".

9) What if the buyer doesn't pay for the auction?
If you have allowed a reasonable time to elapse and you have not received payment, you should request payment by choosing "Send Payment Reminder" from the drop down menu on the sold item. If you have been unable to contact the counterparty and no payment has been received please leave the appropriate feedback or report the user as a Non Paying Buyer using the drop down menu on the sold item page.
If you wish us to review any fees as a result of the action of a non-paying buyer, simply contact us via our contact form on the index page. Please ensure you have left Negative reputation or reported the user as a Non Paying Bidder prior to contacting us. You may re-send an invoice, which will count towards the 2 reminders needed before an NPB report can be recorded.

10) How can I log the item as being shipped?
To log the item as shipped, access the members’ area- selling/ Sold item, and click on the individual auction listing. Using the drop down menu, select: "posted / sent".

11) How can I request feedback?
To request feedback for a particular auction you can use the "Request Feedback" option from the drop down menu on the After Auction Log page. You will then be taken to the feedback page. Alternatively go to the Feedback section, which can be found at - my Lovelyjubbly - my Feedback (right hand menu) and click on the "Request FB" tab to bring up the auction list. You should then select the S button to send out a feedback request for that specific auction.

12) How can I post feedback?
To post feedback for a particular auction you can use the "Leave comments" option from the drop down menu on the members’ area. You will then be taken to the reputation page. Alternatively go to the leave comments section, which can be found at - members’ area - reputation top menu buttons my reputation, leave comments, then select the auction item, remember others read this also so no foul style language please.

13) Can I change the text/rating of Feedback I posted previously?
Go to your members’ area and you can see the comments you have made A list of auctions is shown with the comments and ratings shown. These can't be edited, please make comments when the transaction is complete.

14) What is Escrow?
The dictionary definition of auction payments is 'money or goods held by a third party pending fulfillment of some condition', that is, you use a middleman to handle your transaction at no risk to yourself.
You should use this service if you are sending substantial funds to a member that has no or little feedback. Visit moneybookers.com http://www.moneybookers.com/app/help.pl?s=escrow

15) How can I pay or accept payment via PPPay.com?
You will need to open an account at Moneybookers.com. Once you have done this you can add your moneybookers username (email) to your "My Personal Details" section of "my account". This will allow buyers to checkout immediately via moneybookers.com when they buy from you. Make sure you check moneybookers Instant or moneybookers Escrow as a payment option when you start your auctions to enable the moneybookers checkout.
To make payment via moneybookers.com you do not have to sign up beforehand but it is advisable so that you don't have any delays due to security checks. You can pay for your items in a normal shopping cart manner by entering your card details after you have won your item, you will see a checkout form and button to click to start the process. More details can be seen on the moneybookers FAQ page.

16) How can I pay or accept payment via PayPal.com?
To accept payment via PayPal you will need to open an account at PayPal. Once you have done this SELLER+ account type holders can then add their PayPal username (email) to their "My Personal Details" section of "My account". The integrated checkout will not show to your buyers unless you have stored your PayPal username (email) with lovelyjubbly. This will allow buyers to checkout immediately via PayPal when they buy from you. Make sure you check PayPal as a payment option when you start your auctions to enable the PayPal checkout. SELLER account type holders can open a PayPal account also and add PayPal as an option on their auctions but there won't be an automatic checkout available to their buyers. They will need to contact them with their PayPal details after the auction has closed or Buy Now has taken place.
NEW SELLER account type holders can now choose the "Platinum Auction" option to enable an integrated PayPal checkout for an auction.
To make payment via PayPal you do not have to sign up beforehand but it is advisable so that you don't have any delays due to security checks. As long as you are purchasing from a SELLER+ LovelyJubbly-er you can pay for your items in a normal shopping cart manner by entering your card details after you have won your item, you will see a checkout form and button to click. If your seller is a SELLER lovelyjubbly-er you can contact them via the message board to ask for their PayPal details..

17) How can I pay or accept payment via Google Checkout?
To accept payment via Google Checkout you will need to open an account at Google Checkout. Once you have done this SELLER+ account type holders can then add their Google Checkout details (Merchant ID and Merchant Key) to their "My Personal Details" section of "My account". This will allow buyers to checkout immediately via Google Checkout when they buy from you. Make sure you check Google Checkout as a payment option when you start your auctions to enable the Google Checkout option. The integrated checkout will not be available unless you add your Google Merchant ID and Merchant Key details to lovelyjubbly, they can be found within your Google Checkout account.
As well as adding Merchant ID and Merchant Key to lovelyjubbly you must also add our callback URL https://www.lovelyjubbly.com/perl/googlecheckout_in.cgi to your Google Checkout account. Also choose the Callback method: XML and Shopping trolley post security: OFF.
SELLER account type holders can open a Google Checkout account also and add Google Checkout as an option on their auctions but there won't be an automatic checkout available to their buyers. They will need to contact them with their Google Checkout details after the auction has closed or Buy Now has taken place.
NEW SELLER account type holders can now choose the option to enable an integrated Google Checkout for an auction.
To make payment via Google Checkout you do not have to sign up beforehand but it is advisable so that you don't have any delays due to security checks. As long as you are purchasing from a SELLER+ lovelyjubbly-er you can pay for your items in a normal shopping cart manner by entering your card details after you have won your item, you will see a checkout form and button to click. If your seller is a SELLER lovelyjubbly-er you can contact them via the message board to ask for their Google Checkout details.

18) Why do my buyers not see the shipping amount in my PayPal invoice?
If you have sent your buyer a PayPal invoice and no postage or shipping is shown on the invoice, your PayPal postage settings may be overriding the lovelyjubbly postage details. To check this go to your PayPal account - My Account - Profile - and under the Selling Preferences header select Postage Calculations. Your preferences can be amended from here.

19) Can I download my sales data?
If you require sales data for your own records, you can download this via the "my account" page of the members area. The "account history" link at the top of the page will output a .txt (tab separated file) that you can open in excel or any other spreadsheet program. Sales will be shown 1 per row from the dates selected. With the following fields: -

Item, ID Invoice, Name, Invoice, Type, Date, Amount